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(A) Call us or email us if you would like to return or exchange your item:
Customer Service Hotline: (+65) 6515 8569
Email: estore@vitarealm.com
Working Hours: Monday to Friday 9am to 6pm;
Saturday 9am to 12pm;
Closed on Sundays and Public Holidays.
(B) Returns & Exchanges should be sent to:
Address: 4 Ang Mo Kio Avenue 12 (Level 5) Singapore 569498
(C) Terms & Conditions Apply:
Products with the following conditions are non-exchangeable & non-refundable:
- Products that have been opened and consumed
- Products that are damaged due to poor storage conditions
|
Reasons |
Conditions |
Shipping Fees |
|
|
Sealed |
Unsealed |
Payment |
|
|
Manufacturing defects |
Exchangeable/ Refundable |
Exchangeable/ Refundable |
By Seller |
|
Damaged products (E.g. Capsules discoloration upon opening) |
Exchangeable/ Refundable |
Exchangeable/ Refundable |
By Seller |
|
Wrong products delivered |
Exchangeable/ Refundable |
Non-exchangeable/ Non-refundable |
By Seller |
|
Wrong delivery |
Exchangeable/ Refundable |
Non-exchangeable/ Non-refundable |
By Seller |
|
Damaged products due to improper storage conditions |
Non-exchangeable/ Non-refundable |
Non-exchangeable/ Non-refundable |
By Customer |
|
Other reasons |
Non-exchangeable/ Non-refundable |
Non-exchangeable/ Non-refundable |
By Customer |